Overview
In late August and early September 2025, AT&T prepaid customers began experiencing widespread issues logging into their accounts following a major website change. This deep dive summarizes the main problems, user experiences, and possible workarounds, based on the Reddit thread ATT prepaid website login issues.
Main Issues Reported
Login Loop & Care Code 205.73:
- Users are stuck in a loop where the site requests a text verification code, but after entering it, they receive “Care Code 205.73” and cannot proceed.
- Passwords previously used on the old paygonline site are not accepted, even when saved in password managers.
Website Redirects & Missing Pages:
- The old paygonline site is no longer accessible.
- Attempts to log in redirect users to unfamiliar or “funky” pages, often without a clear login option.
Customer Service Response:
- AT&T support reportedly told some users the site is under maintenance until September 5.
- Many users found customer service unhelpful and unable to resolve the login problems.
Impact on Account Management:
- Users managing accounts for elderly family members are unable to add funds or make changes online.
- Some resorted to adding money via the phone itself, but this is not a sustainable monthly solution.
- Users are unable to check account info, pay bills, or add lines to their plans.
Community Workarounds & Advice
Paying Without Logging In:
- Some users suggest calling the number on the back of prepaid cards or using the phone’s built-in payment options.
VPN Issues:
- Turning off VPNs may help, as the new portal rollout seems sensitive to VPN usage.
Alternative Links:
- Other Reddit threads and forums are referenced for additional troubleshooting, e.g. NoContract subreddit.
User Sentiment
- Frustration is high, with many describing the rollout as “horribly botched” and AT&T as “incompetent at every level.”
- Multiple users confirm the same login problems, strange redirect pages, and lack of support.
- Some users are unable to pay bills, risking service interruption.
Timeline
- Late August 2025: Initial reports of login issues after website change.
- September 5, 2025: AT&T support claims maintenance will be completed by this date (unconfirmed if resolved).
References
This document summarizes user-reported issues and does not represent official AT&T statements. For urgent account access, contact AT&T support directly or use phone-based payment options if available.