- Check for Overheating
- Ensure all vents are clear and fans are working.
- Use a hardware monitor (like HWMonitor or Core Temp) to check CPU/GPU temps.
- Power Supply and Connections
- Make sure the power adapter is secure and undamaged.
- Try a different outlet or adapter if possible.
- RAM and Storage
- Run Windows Memory Diagnostic (search in Start menu).
- Reseat RAM and SSD if accessible.
- Event Viewer
- Open Event Viewer (Win + X → Event Viewer).
- Check Windows Logs > System for errors or critical events (look for “Kernel-Power” or “BugCheck”).
Useful Windows Commands for Troubleshooting
1. Check for Overheating
No direct command, but you can use third-party tools like HWMonitor/Core Temp.
2. Power Supply and Connections
No direct command; check physically.
3. RAM and Storage Diagnostics
Run Windows Memory Diagnostic:
mdsched.exe
Check Disk for Errors:
chkdsk C: /f /r
4. Event Viewer
Open Event Viewer:
eventvwr.msc
List recent critical errors (PowerShell):
Get-WinEvent -LogName System | Where-Object {$_.LevelDisplayName -eq 'Critical'} | Select-Object -First 10 | Format-List
5. Update Drivers and Windows
Open Device Manager:
devicepairingwizard.exe
Check for Windows Updates:
control update
6. Malware Scan
Run Windows Defender Quick Scan:
Start-MpScan -ScanType QuickScan
7. Check for MiniDump Files
List minidump files:
Get-ChildItem C:\Windows\Minidump
8. Disable Automatic Restart
Open System Properties:
SystemPropertiesAdvanced.exe
Then go to Startup and Recovery > Settings > uncheck “Automatically restart”.
9. Boot into Safe Mode
Configure Safe Mode for next boot:
bcdedit /set {current} safeboot minimal
shutdown /r /t 0
To return to normal boot:
bcdedit /deletevalue {current} safeboot
shutdown /r /t 0
- Update Drivers and Windows
- Update all drivers (especially chipset, graphics, BIOS/UEFI).
- Run Windows Update and install all updates.
- Malware Scan
- Run a full scan with Windows Defender or another antivirus.
- Check for MiniDump Files
- Look in C:\Windows\Minidump for recent .dmp files (can help diagnose hardware/driver issues).
- Disable Automatic Restart
- System Properties > Advanced > Startup and Recovery > Settings > uncheck “Automatically restart” under System failure.
- Test in Safe Mode
- Boot into Safe Mode and see if the issue persists. If not, it may be a driver or software issue.
- Contact Support
- If the above steps don’t help, contact HP support for warranty service.
Computer Details: HP EliteDesk 800 G6 Business Mini PC
- Model: HP EliteDesk 800 G6 Mini PC Desktop
- Processor: 10th Gen Intel Core i5-10400 (6 Cores, 12 Threads, 2.90GHz base, up to 4.3GHz)
- RAM: 16GB DDR4
- Storage: 1TB PCIe NVMe SSD
- Graphics: Intel UHD Graphics 630 (Integrated)
- Wireless: 802.11AC WiFi (2×2) with Bluetooth
- Network: Intel i219LM Gigabit Ethernet
- Ports (Front): 1 headset, 1 USB Type-C 10Gbps, 1 USB Type-A 10Gbps, 1 USB Type-A 5Gbps
- Ports (Rear): 1 power, 1 RJ-45, 2 USB Type-A 10Gbps, 2 USB Type-A 5Gbps, 2 DisplayPort 1.4
- Audio: Realtek ALC3867 codec, universal audio jack, audio line-out
- Power: HP 180W External Power Supply
- OS: Windows 11 Pro
- Accessories: Wired Keyboard and Mouse included
- Dimensions: 6.97 x 6.89 x 1.35 in; Weight: 3.13 lb